Guest Service Associate
$39,520–$39,520 year
On-siteMilwaukee, Wisconsin, United States
Job Summary
Direct guests through the Associated Bank Theater Center, offering directions, resolving seating issues, and providing accurate information about productions and policies. Serve as a general resource for patrons navigating the space while assisting with check-out and return of accessibility devices like ALDs and captioning tablets. Troubleshoot basic device issues, maintain proper logging and charging protocols, and support late seating in specific theaters to ensure minimal disruption. Collaborate closely with House Managers and Ticket Office staff to maintain service standards, keep the Guest Services Desk tidy and well-stocked, and take responsibility for evacuation and emergency procedures. Train as a House Manager to provide additional support during key performances and special events.
Required Qualifications
- 2+ years of experience in customer service, Ticket Office, front-of-house
- Strong leadership, interpersonal, and communication skills, both verbal and written
- Patience, empathy, and critical thinking when interacting with patrons
- Availability to work daytime, evenings, weekends, and holidays in accordance with performance schedules
- CPR/First Aid certification (or willingness to obtain—training provided at our cost)
- Ability to pass a background check in accordance with state and/or Federal laws
- Able to regularly ascend/descend stairs
- This position lifts and moves materials and supplies up to 25 pounds
- Physical ability to assist patrons using mobility devices as needed
- Ability to stand, sit, or walk for up to 2 hours at a time
- The regular duties of this job include communication in person
- Job requires use of close vision
Desired Qualifications
- Knowledge of ADA accessibility, emergency procedures, and audience safety protocols
- Bring a positive, outgoing, and friendly personality (a sense of humor is a plus!)
- Demonstrate strong problem-solving skills and remain calm under pressure
- Show attention to detail and take pride in maintaining clean, engaging public space
- Listen well, follow instructions, and take initiative when needed
- Work well both independently and as part of a team
- Are committed to creating inclusive, welcoming environments for diverse audiences
- Are enthusiastic about live performance and passionate about the mission of non-profit theater
- Demonstrates an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.