Guest Service Associate (F&B Service) @IMV
On-siteMumbai, Maharashtra, India
Job Summary
Greet guests, resolve inquiries and complaints, and coordinate seamlessly with all departments to ensure maximum productivity and guest satisfaction. Manage guest accounts, take orders in the Assistant Manager's absence, and control room inventory while assigning rooms based on specific needs. Oversee the Guest Service department, inspect linens and condiments, and ensure all operating equipment is set up correctly. Handle luggage with courtesy, promote hotel facilities through product knowledge, and report any equipment malfunctions, emergencies, or suspicious persons immediately. Maintain optimal resource use, minimize breakage and spoilage, and comply with all Occupational Health & Safety policies and procedures.
Required Qualifications
- Familiar with all dishes on the menu
- Sound product knowledge
- Selling skills
- Ability to handle luggage in a courteous and efficient manner
- Knowledge of property lay out
- Knowledge of fire exits
- Knowledge of elevator locations
- Ability to report equipment malfunction, emergency situations or suspicious persons
- Ability to keep breakage, pilferage and spoilage to a bare minimum
- Compliance with relevant OHS&E legislation and policies
- Co-operation with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training
- No interfering with or misusing safety equipment
- Ability to report all hazardous situations
- Ability to follow all reasonable instructions from a manager
- Willingness to be ready and responsible for any job assigned by the Management
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