GUEST SERVICE ASSOCIATE
$33,114–$49,920 year
On-siteFair Lawn, New Jersey, United States
Job Summary
Greet guests with a friendly demeanor, engage them in conversations to understand their needs, and proactively educate them on wax pass options, promotions, and prebooking benefits. Book reservations, resolve guest concerns, and maintain an organized front desk and lobby while upholding brand standards for cleanliness and hygiene. Foster a collaborative team environment by assisting colleagues and share product knowledge. Participate in ongoing training to stay current on brand knowledge and sales techniques. This role requires standing, walking, and sitting for varying periods, lifting up to 50 lbs occasionally, and working effectively in stressful environments with continuous communication. One year of related service or retail experience is required, with a preference for sales experience.
Required Qualifications
- One year of related service or retail experience
- Exceptional interpersonal and communication skills
- Can demonstrate proficiency in point-of-sale systems and computer technology
- Ability to adapt to varying guest personalities and remain calm under pressure
- Outstanding communication skills
- Commitment to maintaining a clean and organized work environment
- Must be able to work effectively in stressful environments
- Must be able to adapt to changes in activity frequently
- Must be able to stand or sit at a desk
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to lift up to 50 lbs. occasionally
Desired Qualifications
- Strongly prefer previous sales experience
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