GUEST SERVICE ASSOCIATE
$31,200–$31,200 year
On-siteShrewsbury, Massachusetts, United States
Job Summary
Greet guests with a friendly demeanor, engage them in meaningful conversations to understand their needs, and proactively educate them on wax pass options, promotions, and retail benefits. Book reservations, resolve concerns promptly, and maintain an organized, hygienic front desk and lobby area while upholding brand standards. Foster a positive team environment by assisting colleagues and sharing product knowledge, while participating in ongoing training to stay current on sales techniques and brand protocols. Adapt to frequent changes in activity and work effectively in a moderate indoor environment requiring standing, walking, and sitting for extended periods.
Required Qualifications
- One year of related service or retail experience
- Exceptional interpersonal and communication skills
- Can demonstrate proficiency in point-of-sale systems and computer technology
- Ability to adapt to varying guest personalities and remain calm under pressure
- Outstanding communication skills
- Commitment to maintaining a clean and organized work environment
- Must be able to work effectively in stressful environments
- Must be able to adapt to changes in activity frequently
- Must be able to stand or sit at a desk for up to hours per day
- Standing, walking, and sitting are required
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to lift up to 50 lbs. occasionally
Desired Qualifications
- Strongly prefer previous sales experience
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