GUEST SERVICE ASSOCIATE
$31,200–$33,280 year
On-site · White Oak, Maryland, United States
Job Summary
Guest Service Associate at European Wax Center delivering a welcoming guest experience, educating guests on wax pass options and promotions, prebooking and retail offerings, managing reservations, maintaining a clean lobby, collaborating with the team, and applying brand standards in a fast-paced, indoor work setting. Key duties include greeting guests, identifying guest needs and skincare goals, explaining services and promotions, handling inquiries, booking reservations, sustaining front desk organization, and participating in ongoing product and sales training. Strong interpersonal and communication skills, POS proficiency, adaptability to guest personalities, and the ability to work in a stress-driven environment are essential.
Required Qualifications
- One year of related service or retail experience
- Strongly prefer previous sales experience
- Exceptional interpersonal and communication skills
- Proficiency in point-of-sale systems and computer technology
- Ability to adapt to varying guest personalities and remain calm under pressure
- Commitment to maintaining a clean and organized work environment
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