GUEST SERVICE ASSOCIATE
$203,520–$360,000 year
On-siteFairfield, Connecticut, United States
Job Summary
Greet guests with a friendly demeanor, engage them in conversations to understand their needs, and proactively educate them on wax pass options, promotions, and prebooking benefits. Address inquiries, book reservations, and resolve concerns while maintaining an organized front desk and lobby area that upholds brand standards for cleanliness and hygiene. Foster a collaborative team environment by assisting colleagues and participating in ongoing training to stay current on product knowledge and sales techniques. This role requires standing, walking, and sitting for extended periods, lifting up to 50 lbs occasionally, and working effectively in a moderate indoor environment with continuous communication. One year of retail experience and proficiency in point-of-sale systems are required.
Required Qualifications
- One year of related service or retail experience
- Exceptional interpersonal and communication skills
- Can demonstrate proficiency in point-of-sale systems and computer technology
- Ability to adapt to varying guest personalities and remain calm under pressure
- Outstanding communication skills
- Commitment to maintaining a clean and organized work environment
- Must be able to work effectively in stressful environments
- Must be able to adapt to changes in activity frequently
- Must be able to stand or sit at a desk for up to hours per day
- Standing, walking, and sitting are required
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to lift up to 50 lbs. occasionally
Desired Qualifications
- Strongly prefer previous sales experience
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