Guest Service Associate, Banquet - The Hoxton Bengaluru City
On-siteBengaluru, Karnataka, India
Job Summary
Greet guests from arrival to departure, ensuring every interaction reflects a welcoming, memorable experience. Collaborate with the F&B team to maintain smooth operations and create a fun, relaxed atmosphere for dining and socializing. Anticipate guest needs proactively to exceed expectations while handling inquiries and special requests. Serve as the primary point of contact for all guest concerns, delivering personalized service that aligns with The Hoxton's vibrant neighbourhood concept. Join a passionate team building India's first Hoxton neighbourhood hotel in Bengaluru's city centre, contributing to the launch of this major milestone for the brand.
Required Qualifications
- Passion for hospitality
- Ability to provide a genuinely welcoming and memorable experience for guests
- Capability to anticipate needs and proactively provide solutions
- Ability to work with the F&B team
- Willingness to create a fun and relaxed atmosphere for guests
- Mindset of not being precious and leaving egos at the door
- Willingness to do things differently and try almost everything once
- Ability to share laughs and have a good time in social situations
- Willingness to be part of a team that works hard, supports each other, and has fun
- Knowledge of what guests want even before they do
Desired Qualifications
- Previous experience in hospitality
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