Guest Service Assistant
On-siteManchester, England, United Kingdom
Job Summary
Welcome guests from check-in to check-out, handling check-ins, check-outs, and all intermediate tasks to ensure a seamless stay. Process bookings and payments with precision while answering guest questions regarding local attractions and dining. Collaborate with housekeeping and maintenance teams to address requests, keep the front desk visually sharp, and manage daily communications like calls, emails, and reservations. Go the extra mile for special requests to make guest stays memorable. This role requires a welcoming personality with strong communication skills, sharp attention to detail, and the ability to think on your feet in a fast-paced environment.
Required Qualifications
- A welcoming personality who loves connecting with people and making their day brighter
- Strong communication skills, comfortable chatting with guests and coordinating with team members
- Sharp attention to detail, especially when it comes to handling guest needs and reservations
- A problem-solver who can think on their feet, handling any situation with a positive attitude
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
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