Guest Service Assistant
On-siteBlackburn, England, United Kingdom
Job Summary
Welcome guests and create a positive first impression of the hotel. Support guests throughout their stay by responding to enquiries and requests professionally and efficiently. Manage check-ins, check-outs, and reservations in line with company standards while providing information about the hotel, local area, and available services. Handle guest feedback and escalate concerns where appropriate to support the smooth day-to-day operation of the Front Office and wider hotel operation. Process payments and maintain accurate guest records, ensuring public areas and guest-facing spaces remain welcoming and presentable. Support revenue opportunities through upselling and promoting hotel services while working collaboratively with colleagues to deliver exceptional guest experiences.
Required Qualifications
- Previous hospitality, customer service or Front Office experience
- Passion for delivering exceptional guest experiences
- Friendly, confident and professional approach
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a busy environment
- Good organisational and problem-solving skills
- Positive, proactive and team-focused attitude
- Flexible approach to working hours, including evenings, weekends and holidays
Desired Qualifications
- Passion for delivering exceptional guest experiences
- Friendly, confident and professional approach
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a busy environment
- Good organisational and problem-solving skills
- Positive, proactive and team-focused attitude
- Flexible approach to working hours, including evenings, weekends and holidays
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