Guest Service Aide

Greet and escort guests to rooms, open doors, and assist guests/visitors entering and leaving the property. Inform guests of amenities, services, hours, and local areas of interest; explain room features and operating details. Assist with luggage and transport arrangements (taxi, shuttle, limousine service) and provide directions. Maintain professional appearance and comply with policies; ensure safety and confidentiality. Stand or walk for extended periods; lift/carry objects up to 50 pounds without assistance and up to 75 pounds with assistance; navigate stairs and ramps. Perform additional duties as requested by Supervisors to support guest satisfaction.