Guest Service Aide

Process all guest check-ins, check-outs, room assignments, and change requests while securing payments and activating room keys. Verify billing, document exceptions, and coordinate with Housekeeping to track room status and guest concerns. Operate the telephone switchboard, answer guest calls, and arrange transportation. Count and secure the bank, process various payment types, and notify Loss Prevention of theft reports. Supply guests with directions, follow up on service needs, and file guest paperwork. Report accidents, injuries, and unsafe conditions to the manager while maintaining confidentiality and complying with quality assurance standards.