Guest Service Agents | Springhill Suites by Marriott | West Des Moines, IA
On-siteWest Des Moines, Iowa, United States
West Des Moines, Iowa, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage the front desk area by serving guests from check-in to check-out, handling cash transactions, and utilizing property management systems for technical tasks. Provide local knowledge on restaurants, entertainment, and events while maintaining a professional demeanor under pressure. Fulfill guest requests in a timely manner, including challenging ones, while communicating clearly in a fast-paced environment. Rotate through varying schedules including nights, weekends, and holidays, with physical duties involving standing, walking, lifting up to 50 pounds, and climbing stairs.
Required Qualifications
- High School diploma (or equivalent)
- Three to six months of related experience
- Must be a people-person
- Must be able to accommodate varying schedules including nights, weekends and holidays
- Must be able to lift up to 50 pounds
- Must be able to walk, bending/twisting, climbing stairs
- Must be able to work nights, weekends and holidays
Desired Qualifications
- Excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events
- Ability to handle cash responsibly and reliably
- Experience using computers, databases, and property management systems
- Ability to roll with the punches
- Passion for providing exceptional customer service
- Ability to work well under pressure
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