Guest Service Agents (Full-Time)- Live Hotel - Maryland
$35,360–$35,360 year
On-siteHanover, Maryland, United States
EXPIREDHanover, Maryland, United StatesOn-siteContract$35,360–$35,360 yearLarge
ContractLarge
Job Summary
Conduct front desk operations by processing check-ins and check-outs, managing reservations, and resolving guest inquiries while maintaining precise financial records. Answer department telephones, handle cash transactions and adjustments, and secure bank funds at shift end. Assign guest rooms, coordinate luggage transport, and document maintenance needs on work orders. Generate daily reports, resolve room status discrepancies with Housekeeping, and provide concierge services when available. Adhere to all state gaming regulations and departmental policies in a 24/7 high-energy casino environment.
Required Qualifications
- High school diploma or GED equivalent
- One (1) to three (3) years previous experience in a hotel or high and retail environment
- Must be able to comply with all state gaming regulations, which may include obtaining a license
- Must be able to lift, push, pull, and carry up to 20lbs
- Occasional bending, kneeling, and sitting
- Frequent walking and standing
- Use of stairs and elevators
- Willingness to maintain confidentiality
Desired Qualifications
- Retail customer service training
- Second language
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