Guest Service Agent | Westin Wilmington
On-siteWilmington, Delaware, United States
Wilmington, Delaware, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Check guests in and out, manage reservations, and handle cash transactions while operating property management systems and databases. Provide exceptional customer service from arrival to departure by sharing local knowledge of restaurants, entertainment, and events. Address guest requests and resolve challenges with a positive attitude, maintaining professionalism in a fast-paced front office environment. This role requires standing, walking, and lifting up to 50 pounds, with flexibility for nights, weekends, and holidays.
Required Qualifications
- High School diploma (or equivalent)
- Three to six months of related experience
- People-person
- Ability to interact with all hotel guests and team members in a polite and positive manner at all times
- Ability to fulfill requests (even challenging ones) in a timely manner
- Ability to work well under pressure
- Ability to accommodate varying schedules including nights, weekends and holidays
- Ability to carry/lift up to 50 pounds
- Ability to walk, bending/twisting, climbing stairs
Desired Qualifications
- Excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events
- Eagerness to share local information with guests
- Ability to handle cash responsibly and reliably
- Proficiency with computers, databases, and property management systems
- Passion for providing exceptional customer service
- Ability to roll with the punches
- Happy, outgoing demeanor
- Perma-smile
- Ability to create a warm and welcoming environment for guests
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