Guest Service Agent - TX

Greet and register guests, assign rooms, and process payments while handling reservations, incoming calls, messages, and guest inquiries. Provide local area information and assist with dining, transportation, and tour arrangements to ensure a positive guest experience. Maintain accurate guest records, perform shift reports, and address all requests promptly and courteously. Promote hotel services using suggestive selling to maximize revenue while following service standards, dress code, and safety procedures. Assist with front desk operations, including PBX and reservationist duties as needed, and create a welcoming environment through professional communication and attention to detail.