Guest Service Agent ***SWING/OVERNIGHT***

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Must be able to convey information and ideas clearly, both oral and written
• •Must work well in stressful, high-pressure situations
• •Must be able to evaluate and select among alternative courses of action quickly and accurately
• •Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• •Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• •Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need
• •Must be able to prioritize departmental functions to meet due dates and deadlines
• •Must be able to work with and understand financial information and data, and basic arithmetic function
• •Must be able to handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier's report, and prepare deposit
• •Must be able to balance bank daily
• •Must be able to issue, control and release guest safe-deposit boxes
• •Must be able to follow company policies and procedures
• •Must be able to complete all side work and cleaning duties per standards
• •Must be able to confirm credit and payment method at check in and confirm full payment at check out
• •Must be able to review rooms inventory and House Count for availability and rates
• •Must be able to maintain and understand special guest programs and franchise related programs
• •Must be able to conduct daily bank drop with a witness and according to standards
• •Must be able to run daily arrival report and identify any special requests
• •Must be able to maintain a clean and organized work area at all times
• •Must be able to maintain proper key control on a daily basis
• •Must be able to distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary
• •Must be able to distribute billing reports to hotel outlets
• •Must be able to block large group check ins, motor coach tours and inform Housekeeping of any changes
• •Must be able to check with Management prior to end of shift
• •Must have thorough knowledge of outside venues and directions to each
• •Must have full understanding of the Front Desk system for all guest services
• •Must be able to perform other duties as requested by management
• •Must be able to attend meetings/training as required by management
• •Long hours sometimes required, including nights and weekends
• •Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• •Ability to be on your feet throughout most of the entire shift

Desired Qualifications

• •some customer service experience
• •Strong Computer skills
• •financial knowledge