Guest Service Agent - Seasonal
On-site · Surf City, North Carolina, United States
Job Summary
Guest Services Agent role handling reservations, payments, and maintenance coordination for Carolina Retreats. Responsibilities include maintaining professional relationships with guests, owners, and vendors; reviewing and updating property notes and folios; resolving guest- and owner-related issues; coordinating and prioritizing maintenance requests; creating, modifying, and canceling reservations; processing payments and adjusting payment schedules; updating reservation folios and property details in the reservation management system; quoting reservation pricing; generating reports; and staying informed about property conditions. Requires proficiency with documents, databases, and spreadsheets; strong organizational and problem-solving skills; excellent communication abilities; and a valid driver's license with eligibility to work in the United States. On-site, seasonal position with a schedule that may include weekends and holidays.
Required Qualifications
- Proficiency with document management, databases, and spreadsheets
- Working knowledge of Microsoft applications
- Strong organizational skills with the ability to multitask and problem-solve
- Excellent communication skills
- Valid driver's license, auto insurance, and reliable transportation for travel between locations while working
- Must be eligible to work in the United States and pass a background screening
- Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.