Guest Service Agent
$52,000–$52,000 year
On-site · Inglewood, California, United States
Job Summary
Guest Service Agent position at Stonebridge hotel operations, handling check-in/check-out, guest inquiries, room assignments, payments, and reservations with emphasis on accurate guest records and service quality. Responsibilities include greeting and registering guests, verifying guest credit and payment methods, balancing cash and postings to ledgers, issuing room keys, coordinating with housekeeping, making reservations, and answering inquiries about services and local options. Requires experience in hotel front desk or guest services, strong customer service and communication skills, proficiency with property management systems and basic office software, cash handling and bookkeeping abilities, problem-solving, organization, and the ability to work independently with established policies. Flexible schedule including evenings, weekends, and holidays; indoor front desk and lobby environment.
Required Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently and follow established hotel policies and procedures
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