Guest Service Agent
$57,741–$61,901 year
On-site · New York City, New York, United States
Job Summary
Guest Service Agent focused on ensuring smooth check-in and check-out, maintaining accurate guest records, handling payments and reservations, and delivering exceptional service. Responsibilities include greeting and registering guests, verifying folios, balancing cash and payments, maintaining room availability and guest accounts in the property management system, coordinating with housekeeping, answering inquiries about services and local options, and cross-training in PBX and Reservations to cover for teammates. Requires strong customer service and communication skills, proficiency with property management systems, and a professional demeanor. Flexible schedule and standby for additional duties as needed.
Required Qualifications
- Previous experience in a hotel front desk or guest service role preferred.
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