Guest Service Agent - Rydges Adelaide
On-siteAdelaide, South Australia, Australia
Adelaide, South Australia, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Anticipate and attend to guest needs immediately, offering warm salutations and checking guests in and out efficiently. Process daily transactions, book and amend reservations, and communicate special requests to Housekeeping, Reservations, and Maintenance. Promptly action messages, file pertinent comments to management, and assist telephonists and back office when required. Maintain a clean environment, comply with all operational policies, health and safety guidelines, and cashiering procedures. Complete assigned opening and closing duties and attend scheduled training sessions.
Required Qualifications
- Have a full working knowledge of all current room rates and packages available at the Hotel.
- Book, update, amend and file all reservations accurately and in a timely manner.
- Have a full knowledge of, and practice all of the hotel's established workplace health and safety guidelines (WH&S).
- Adhere to all established cashiering policies and procedures.
- Ensure the protection and maintenance of all operating equipment
- Complete all assigned opening and closing duties.
- Give assistance to the telephonists and back office personnel when required.
- Attend all scheduled meetings.
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