Guest Service Agent

Conduct prompt, efficient, and courteous check-ins and check-outs while processing payments and creating room keys. Manage guest reservations, special requests, and wake-up calls, ensuring accurate information for all inquiries regarding bookings, amenities, and local attractions. Safeguard guest and company assets by following policies, maintaining confidentiality, and adhering to established credit-checking and cash-handling procedures. Complete shift checklists for meeting spaces, restaurant logs, and guest complaint logs, while balancing individual paperwork for shift closure. Respond to incoming calls and emails promptly, utilizing proper two-way radio etiquette and operating the front desk computer system to generate daily reports. Collaborate effectively with service departments, maintain a clean work area, and assist with safe deposit boxes. Work 7am–3pm and 3pm–11pm shifts, including weekends, to support exceptional guest experiences at The Blake Hotel.