Guest Service Agent PT Weekends | Holiday Inn Express Dallas Medical / Market Center | Dallas, TX
On-siteDallas, Texas, United States
Job Summary
Welcome guests during check-in and check-out with a friendly, professional attitude while answering phones and assisting with reservations, questions, and guest requests. Process reservations, payments, and guest transactions accurately, resolving concerns with professionalism and care. Maintain accurate records using Opera PMS and other hotel systems, communicating effectively with housekeeping, maintenance, and other departments. Share recommendations for local restaurants, attractions, and events, and keep the front desk and lobby clean, organized, and guest-ready. Follow hotel policies, safety procedures, and IHG brand standards. Requires standing, walking, bending, lifting up to 50 pounds, and climbing stairs throughout the shift. Flexible availability, including nights, weekends, and holidays, is required. High school diploma or equivalent preferred with previous customer service or hotel experience.
Required Qualifications
- High school diploma or equivalent
- Ability to multitask and remain calm in a fast-paced environment
- Basic computer skills
- Willingness to learn hotel systems
- Flexible availability, including nights, weekends, and holidays
Desired Qualifications
- Previous customer service or hotel experience (3 to 6 months)
- Friendly, dependable, and professional with excellent communication skills
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