Guest Service Agent | Philadelphia Marriott Old City
$40,000–$65,000 year
On-site · Philadelphia, Pennsylvania, United States
Job Summary
As a Guest Service Agent, you will be the face of the hotel at the front desk, ensuring excellent service from check-in to check-out. Key responsibilities include owning the front desk area, providing exceptional customer service, and sharing knowledge of local events with guests. Candidates must possess a high school diploma or equivalent and ideally have three to six months of related experience. Strong communication skills, professionalism, and the ability to manage cash and use property management systems are essential. Physical demands include standing for long periods, lifting up to 50 pounds, and adaptability to varying schedules.
Required Qualifications
- High school diploma or equivalent
- Three to six months of related experience
- Must be a people-person
- Ability to interact positively with guests and team members
- Ability to handle cash responsibly
- Skills in using computers and property management systems
Desired Qualifications
- Excellent knowledge of local happenings in restaurants and entertainment
- Ability to communicate clearly and professionally
- Passion for providing exceptional customer service
Additional Requirements
- Must be able to accommodate varying schedules including nights, weekends, and holidays
- Ability to handle pressure effectively
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