Guest Service Agent
$40,685–$40,685 year
On-sitePismo Beach, California, United States
Job Summary
Greet and register guests upon arrival, verifying reservation details and coding electronic keys. Process payments for accounts at registration and checkout, including cash, credit, debit, and foreign currency transactions. Maintain the house bank, post miscellaneous charges, and issue keys to safety deposit boxes. Book reservations, provide local attraction information, and handle mail or facsimiles. Resolve guest complaints by researching and negotiating solutions to ensure satisfaction. Complete check-outs by ensuring rooms and services are accounted for and processing gift certificates. Follow 4 Keys service standards, safety procedures, and standard operating procedures while assisting with supervisor requests. Work flexible shifts including holidays, nights, and weekends as needed.
Required Qualifications
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
- Must possess basic computer skills
- Strong attention to detail and the ability to handle multiple tasks simultaneously
- General knowledge of the city where hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Ability to handle cash and balance cash drawer required
- Strong team player, able to partner with management and other employees in a professional manner
- Must be available for flexible scheduled shifts based on business needs
- Must be available for holidays, nights, overnights, and weekends depending on hotel events and functions
- Must be able to adhere to attendance and reliability standards
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