Guest Service Agent
On-siteJackson, Wyoming, United States
Job Summary
Manage front desk operations by handling reservations, check-ins, check-outs, billing, and cash transactions while operating the switchboard and delivering guest requests. Greet customers immediately, process registrations using the OPERA system, code keys, and administer marketing programs. Resolve guest complaints calmly using the L.E.A.R.N. model, answer inquiries via phone and email, and manage lost and found items. Monitor guest accounts, process payments, and maintain a clean workstation. Requires strong customer service experience, complex math skills, and proficiency in English. Full-time role with competitive compensation and benefits.
Required Qualifications
- Strong background of customer service experience
- Possess excellent computer, verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understand daily hotel operations and systems
- Must read, write and speak the English language effectively
- Possess complex math skills
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Ability to work independently, with little to no supervision, use time efficiently and multi-task
- Be an active team player and ability to collaborate across teams
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