Guest Service Agent
On-siteRomulus, Michigan, United States
Job Summary
Greet and assist guests with check-ins, check-outs, and reservations while securing payments and verifying billing details. Handle guest inquiries, requests, and concerns promptly, providing accurate information about hotel services, amenities, and local attractions. Maintain high-quality service standards to enhance guest satisfaction, anticipate needs, and implement creative solutions to exceed expectations. Uphold brand standards and company policies while ensuring a welcoming, well-organized front desk environment. A positive, problem-solving mindset and strong communication skills are essential for this fast-paced role. Flexible scheduling including weekends is required.
Required Qualifications
- A positive, problem-solving mindset with a passion for guest satisfaction
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible in scheduling and available on weekends
Desired Qualifications
- Experience in customer service or hospitality preferred
- Proficiency in using hotel management software is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.