Guest Service Agent
On-siteRomulus, Michigan, United States
Job Summary
Greet and assist guests with check-ins, check-outs, and reservations while securing payments, verifying billing details, and processing adjustments. Handle guest inquiries, requests, and concerns promptly, providing accurate information about hotel services, amenities, and local attractions. Maintain high-quality service standards to enhance satisfaction, anticipate needs, and implement creative solutions to exceed expectations. Uphold brand standards and company policies to ensure a welcoming, well-organized front desk environment. This role supports Peachtree Group's management of over 100 hotels across 27 brands, focusing on shaping first impressions for our 14,000+ room portfolio.
Required Qualifications
- A positive, problem-solving mindset with a passion for guest satisfaction
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
Desired Qualifications
- Experience in customer service or hospitality preferred
- Proficiency in using hotel management software is a plus
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