Guest Service Agent | Part-time | Union Hotel

Greet incoming and outgoing calls professionally, handle check-ins and check-outs, and create or cancel reservations as needed. Maintain a warm demeanor with guests and team members while resolving complaints and answering inquiries about hotel services, local attractions, and safety boxes. Review the logbook and emails daily to complete checklist tasks, balance shift paperwork, and manage guest registration and room assignments. Operate front desk telephones, adhere to credit and cash handling policies, and communicate effectively with all hotel departments.