Guest Service Agent | Part-time | Union Hotel
$51,917–$51,917 year
On-siteToronto, Ontario, Canada
Job Summary
Conduct check-ins and check-outs while creating and cancelling reservations, and handle all incoming and outgoing calls professionally. Resolve guest inquiries regarding services, local attractions, and safety deposit boxes, and process transactions in accordance with credit and cash-handling policies. Review the logbook and emails daily to complete required checklist tasks, balance shift-closing paperwork, and maintain proper operation of Front Desk telephones. Accommodate special requests and communicate effectively with all hotel departments while upholding brand standards. Available to work days, evenings, weekends, and holidays as required.
Required Qualifications
- Customer Service experience, preferably in a Hotel Front Desk position
- Excellent written and verbal communication skills
- Must be legally authorized to work in Canada
- Available to work days, evenings, weekends, and/or holidays as required
Desired Qualifications
- Computer literate in Word and Excel
- Maestro's or Opera experience
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