Guest Service Agent - Part Time

Job Summary

Required Qualifications

• •High school graduate or equivalent
• •Availability to work day, evening and night shifts any day of the week including weekends and holidays
• •Excellent written and verbal communication skills in English
• •Excellent organizational, interpersonal and administration skills
• •Proficient or familiar with computerized systems
• •Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• •Present a high degree of professional work ethic and image
• •Know all safety and emergency procedures
• •Adhere to all health and safety guidelines and standard

Desired Qualifications

• •Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• •Possess a working knowledge of the reservations
• •Take reservations for guests both in house and call in
• •Understanding of the cancellation procedures
• •Process guest check-outs
• •Post and file all charges to guest, master, and city ledger accounts
• •Coordinate room status updates with the housekeeping department
• •Work closely with all hotel departments to improve service delivery and efficiency
• •Use proper telephone etiquette
• •Coordinate guestroom maintenance work with the engineering and maintenance division
• •Report any unusual occurrences or requests to the manager or supervisor
• •Ensure the work environment is tidy and well organized at all times (lobby)
• •Register guests and assign rooms
• •Accommodate special requests whenever possible
• •Complete pre-registration and blocking of rooms for reservations/guest arrival
• •Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
• •Understand room status and room status tracking
• •Know room locations, types of rooms available, and room rates