Guest Service Agent | Part-time | Fairfield Kanata
$41,933–$41,933 year
On-siteOttawa, Ontario, Canada
Ottawa, Ontario, CanadaOn-sitePart Time$41,933–$41,933 year
Part Time
Job Summary
Conduct check-in and check-out procedures, manage reservations, and handle guest inquiries while maintaining warm, professional interactions. Resolve customer complaints, process cash transactions, and balance shift paperwork to ensure proper front desk operations. Review daily logs and emails, operate telephones, and coordinate with hotel departments to support the reception team. Work flexible shifts including evenings, weekends, and holidays as required.
Required Qualifications
- Minimum two years' Guest Services or hospitality or service industry experience
- Previous supervisory responsibilities preferred in a customer facing and/or hospitality position
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity
- Demonstrated ability to interact in a team environment with several divisions/ departments
- Excellent written and verbal communication skills
- Laser-sharp attention to detail with strong problem-solving prowess
- Ability to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations
Desired Qualifications
- Computer literate in property operating systems such as Opera, Maestro.
- being proficient MS Office (Word, Excel, Power Point)
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