Guest Service Agent | Part Time | Days Inn and Suites Thunder Bay
$38,251–$38,251 year
On-siteThunder Bay, Ontario, Canada
Thunder Bay, Ontario, CanadaOn-sitePart Time$38,251–$38,251 year
Part Time
Job Summary
Conduct check-ins and check-outs, manage reservations, and handle guest inquiries while maintaining a warm, professional demeanor. Greet incoming and outgoing calls, resolve customer complaints, and accommodate special requests for room assignments and local attractions. Review daily logs, emails, and checklists to complete assigned tasks, balance shift paperwork, and ensure proper operation of front desk telephones. Collaborate closely with all hotel departments to support efficient operations and uphold brand standards. Available to work days, evenings, weekends, and holidays as required.
Required Qualifications
- Customer Service experience, preferably in a Hotel Front Desk position
- Excellent written and verbal communication skills
- Must be legally authorized to work in Canada
- Available to work days, evenings, weekends, and/or holidays as required
- Must be friendly, energetic, enthusiastic, and self-motivated
- Must be able to maintain a warm and friendly demeanor at all times with guests and team members
- Must be able to comply with all company standards and brand standards
- Must be able to interact with all guests during check-in and check-out procedure
- Must be able to greet all incoming and outgoing calls in a professional and timely manner
- Must be able to handle guest registration and room assignments
- Must be able to accommodate special requests
- Must be able to resolve customer complaints
- Must be able to assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
- Must be able to balance and prepare individual paperwork for closing of shift with hotel standards
- Must be able to work closely and maintain proper communication with all hotel departments
- Must be able to handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner
- Must be able to create and cancel reservations as required
- Must be able to maintain proper operation of Front Desk telephones
- Must be able to be familiar with daily sell rates
- Must be able to review logbook, and emails daily and complete all tasks on the checklist
- Must be able to be flexible and work well in a busy and demanding environment
- Must be a self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision
- Must be able to exhibit passion, creativity, and fun
- Must be able to demonstrate both aptitude and the passion to embrace and contribute to our Culture
Desired Qualifications
- Computer literate in Word and Excel
- Maestro's or Opera experience
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