Guest Service Agent Part Time
$58,178–$58,178 year
On-siteMelbourne, Victoria, Australia
Job Summary
Provide personalized check-in and check-out experiences while maintaining the front desk and lobby presentation. Support the wider front office team with concierge and reservations duties, including taking incoming calls and directing guest requests. Share hotel and local area information to exceed guest expectations. This part-time role requires a rotating roster covering early mornings, evenings, weekends, and public holidays, with occasional overnight shifts. Candidates must have current working rights in Australia and an RSA, with training provided for the Opera property management system. Join the global Accor community at Novotel Melbourne South Wharf to contribute to responsible hospitality.
Required Qualifications
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and to prioritise tasks
- Current RSA, or willing to obtain prior to commencement
- Current working rights in Australia
Desired Qualifications
- Knowledge of the Opera property management system
- Proficiency in Microsoft Office and good keyboard skills
- Familiarity with Melbourne and the ability to make recommendations to guests
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