Guest Service Agent

Greet guests warmly upon arrival and provide efficient check-in and check-out services while managing room reservations using hotel property management software. Respond to guest inquiries, requests, and complaints promptly, handle billing and cash transactions accurately, and coordinate with housekeeping to ensure room readiness. Provide information about hotel amenities and local attractions, answer all communication channels, and upsell rooms and services when appropriate. Maintain accurate guest records and support overall front office operations as needed. This role requires frequent standing, walking, and multitasking in a fast-paced environment with shift-based scheduling including evenings, weekends, and holidays.