Guest Service Agent | Naumi Wellington
On-siteWellington, Wellington Region, New Zealand
Job Summary
Service guest arrivals and early departures, manage reservations and bookings, and address guest concerns promptly. Prepare the front office and foyer for high-volume periods while liaising with all hotel departments to ensure operational excellence. Process accommodation, food, and beverage charges in accordance with company policies and maintain safety guidelines. Work Monday to Friday, minimum 32 hours weekly, for a six-month fixed term. Join our team at Naumi Wellington, featuring two iconic hotels in Cuba Street and Lola Rouge restaurant, with opportunities for career progression and staff discounts across our properties.
Required Qualifications
- Applicants must be legally entitled to work in New Zealand.
- minimum of 6 months to 1 year experience in a similar role in hospitality or customer service preferred
- knowledge of hotel PMS systems (e.g., Opera, RMS) is an advantage
- a high standard of personal presentation & communication skills
- passion for customer service and providing great experiences
- excellent time management and prioritising skills
- flexibility to work on weekends
- full-time (6-months fixed term) Guest Service Agent
- high level of enthusiasm
- great team players
- loves hospitality
- loves being social
- resourceful
- able to respond to guest queries and needs
- high standards of professionalism
- self-presentation
- communication skills
- casual team member to cover busy period in the week
- minimum 32 hours of work per week
- between Monday to Friday
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