Guest Service Agent - Mövenpick Resort & Residences Aqaba
On-site · Aqaba, Aqaba, Jordan
Job Summary
Reception Agent responsibilities include greeting guests, checking in/out, responding to guest requests, and ensuring a memorable stay. The role requires coordinating with Front Office, Reservations, Housekeeping, and Engineering; inputting requests into rapid-response software; dispatching work orders; handling guest wake-up calls; and logging complaints for senior management. Strong service focus, prior experience with Opera or related systems, and fluency in English (additional languages a plus) are required. Opportunities include upselling hotel facilities, participating in CSR activities, and growth within the property and Accor network.
Required Qualifications
- Experience with Opera or related PMS system
- Fluency in English; additional languages a plus
- Service-focused personality
- Knowledge of hotel operations (Front Office, Reservations, Housekeeping, Engineering)
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