Guest Service Agent
$58,178–$58,178 year
On-siteCasuarina, New South Wales, Australia
Job Summary
Provide a warm reception to guests upon arrival, ensuring smooth check-ins and check-outs while addressing immediate inquiries. Maintain clear communication across in-person, phone, and email channels to offer exceptional service. Oversee accurate reservation processing and special requests using property management systems. Act as the primary point of contact throughout the stay, resolving issues and providing personalized recommendations. Work rotating shifts from Monday to Sunday between 7:00am and 11:00pm, with an immediate start available. Hourly rates range from $27.97 to $41.96 depending on the day, excluding superannuation. Candidates must have working rights in Australia or New Zealand.
Required Qualifications
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements
- Working rights within Australia or New Zealand
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