Guest Service Agent - Mandarin Speaking - Courtyard by Marriott Manado

Organize group check-ins, sell accommodations, and manage room blocks while anticipating sold-out situations. Process guest requests, handle payments and vouchers, and issue safe deposit boxes. Answer telephones, provide directions, and arrange transportation for guests and visitors. Count and secure the bank, run daily reports, and assist management in coaching employees. Maintain professional appearance, ensure safety protocols, and protect company assets. Work extended periods standing, sitting, or walking while using POS systems to locate information.