Guest Service Agent

Assist guests with check-in/check-out or general inquiries while operating the telephone system for internal and external calls. Complete reports regarding reservations, cancellations, occupancy, and payments, and verify payments including cash and credit card authorizations. Coordinate with housekeeping on room status and resolve discrepancies, handling guest complaints using the Guest Service Recovery method. Finish end-of-shift reports and deposits per cash-handling procedures and report safety or security concerns. Maintain an organized and clean work area while performing other duties as needed. Availability includes weekends, holidays, possible overtime, and alternating shifts.