Guest Service Agent Lead

Organize group check-in procedures, sell accommodations to walk-in guests, and manage room blocks while anticipating sold-out situations. Process all payments, vouchers, and charges; count and secure the bank; and issue safe deposit boxes. Answer guest inquiries, arrange transportation, and supply directions while following up to ensure satisfaction. Assist management in coaching staff, report safety incidents, and maintain professional appearance. Enter data using POS systems, move objects under 25 pounds, and adhere to quality standards. Identify efficiency improvements and support team goals. Welcome guests with genuine appreciation and assist individuals with disabilities.