Guest Service Agent
On-siteTimmins, Ontario, Canada
Timmins, Ontario, CanadaOn-sitePart TimeHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Register guests, assign rooms, and process check-outs while managing room status updates with housekeeping and engineering. Execute pre-registration, blocking, and cancellations; take reservations for in-house and call-in guests. Sell rooms and promote hotel services using suggestive selling techniques. Post and file charges to guest, master, and city ledger accounts. Adhere to credit, check-cashing, and cash-handling policies. Maintain a tidy lobby environment and ensure safety and emergency procedures are followed. Report unusual occurrences to management.
Required Qualifications
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays
- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- Know all safety and emergency procedures
- is aware of accident prevention policies
- Adhere to all health and safety guidelines and standards
Desired Qualifications
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
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