Guest Service Agent I - Hilton Norfolk The Main
On-siteNorfolk, Virginia, United States
Job Summary
Manage mobile check-in services, verify inventory by room type, and handle guest registration including check-ins, check-outs, and credit/cash handling per Gold Key|PHR standards. Resolve billing concerns, transfer folios, and perform service recovery based on brand policy while maintaining PCI compliance. Assist guests with amenity setup, transportation, late checkouts, and reservations; navigate property management systems and platforms like Expedia and Booking.com. Present room upgrade opportunities, inventory keys, and update communication logs to ensure requests are satisfied. Requires 1-2 years of hotel or customer relations experience, high school diploma, and ability to communicate in English with 35 WPM typing speed. Located in Norfolk, The Main, offering Hilton benefits and potential sponsorship.
Required Qualifications
- High School Diploma or equivalent
- 1-2 years experience in a hotel or other customer relations position
- Ability to communicate in English
- Ability to handle cash and credit transactions
- Ability to provide exceptional guest service
- Ability to multi task
- Minimum of 35 WPM
- Passes computer proficiency
Desired Qualifications
- Second language
- Data entry experience
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