Guest Service Agent
$45,760–$45,760 year
On-siteNew York, United States
Job Summary
Conduct check-in and check-out procedures for hotel guests while processing payments and managing reservations, cancellations, and changes. Provide local information, assist with travel needs, and handle all incoming and outgoing calls through the PBX system. Respond immediately to emergencies involving fire, medical issues, or system failures by contacting designated personnel. Manage high-volume daily transactions requiring cash handling expertise and proficiency with OPERA, Micros, Fidelio, or OnQ systems. This role requires standing for an entire 8-hour shift, including weekends and holidays, with a focus on revitalizing the hotel's service standards.
Required Qualifications
- Front Desk: 1 year
- Hospitality: 1 year
- flexibility with scheduling including weekends (Saturday and Sunday) and holidays
- Must be able to handle large volume of check-ins and check-outs on a daily basis
- Cash handling experience
- Excellent customer service, communication and computer skills
- Hotel experience or luxury retail
- standing for entire 8 hour shift
- Experience with OPERA/Micros/Fidelio/OnQ or other PMS systems
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