Guest Service Agent|Holiday Inn Express | Nashville, TN
On-site · Nashville, Tennessee, United States
Job Summary
Front Desk Agent at Holiday Inn Express in Nashville, TN. Responsibilities include greeting guests, assisting with check-in/check-out, handling inquiries and complaints, managing reservations and guest information records, conducting night audits, operating phone systems, coordinating with housekeeping/maintenance, and providing information on local attractions and hotel amenities. Requires strong communication, attention to detail, and a customer-service focus; multilingual skills are a plus. Flexible hours including nights and weekends may be needed.
Required Qualifications
- Experience with front desk operations and guest services is essential.
- Strong background in hospitality management or hotel management is preferred.
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