Guest Service Agent - Holiday Inn Express Corpus Christ

Greet and register guests, assign rooms, and process payments while handling reservations, incoming calls, messages, and guest inquiries. Provide local area information and assist with dining, transportation, and tour arrangements, ensuring all requests are addressed promptly and courteously. Maintain accurate guest records, perform shift reports, and promote hotel services using suggestive selling to maximize revenue. Follow service standards, dress code, and safety procedures while assisting with front desk operations, including PBX and reservationist duties as needed. Create a welcoming environment through professional communication and attention to detail.