Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner while establishing payment methods and verifying credit. Make and confirm reservations, compute bills, and collect payments, then transmit and receive messages using telephones or the PMS system. Respond to guest requests, resolve complaints by elevating to a supervisor if necessary, and secure valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities such as balancing accounts and conducting audits, and assist in the breakfast area or with luggage during peak periods. Work on holidays, weekends, and alternate shifts with a schedule that varies, requiring extended standing and lifting up to 25 pounds.