Guest Service Agent
On-siteSugar Land, Texas, United States
Sugar Land, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet, register, and service guests in a friendly and courteous manner according to hotel and sustainability standards. Compute bills, collect payments, make change, and transmit messages using telephones or the PMS system. Respond to guest requests, resolve complaints by elevating to a supervisor if necessary, and secure valuables in hotel safes. Perform bookkeeping activities, assist in the breakfast area, and help with luggage during peak periods. Work full-time or part-time shifts that may include holidays, weekends, and alternate shifts, requiring extended standing and lifting up to 25 pounds.
Required Qualifications
- Previous customer service experience or equivalent training
- Must be able to lift up to 25 pounds
- Must be able to bend and reach
- Must be able to stoop, kneeling, or crouching
Desired Qualifications
- High School diploma or equivalent
- Knowledge of PMS systems
Additional Requirements
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
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