Guest Service Agent
$38,480,000–$38,480,000 year
On-siteAnaheim, California, United States
Job Summary
Greet, register, and service guests in a friendly and courteous manner while establishing payment methods and verifying credit. Make and confirm reservations, compute bills, and collect payments, then transmit messages via telephone or the PMS system. Resolve guest complaints by elevating issues to a supervisor when necessary and secure valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities including balancing accounts and conducting audits, while assisting in the breakfast area or handling luggage during peak periods. Monitor guest satisfaction scores to drive improvements in departmental and overall guest satisfaction.
Required Qualifications
- Previous customer service experience or equivalent training
- Must be able to lift up to 25 pounds
- Must be able to stand for extended periods
- Must be able to walk
- Must be able to push
- Must be able to bend and reach
- Must be able to stoop
- Must be able to kneel
- Must be able to crouch
Desired Qualifications
- High School diploma or equivalent
- Knowledge of PMS systems
Additional Requirements
- Requires standing for extended periods
- Walking, pushing, lifting up to 25 pounds, bending and reaching
- Stooping, kneeling, or crouching
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