Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel and sustainability standards. Register and assign guests to rooms, establish payment methods, and verify credit. Make and confirm reservations, compute bills, collect payments, and make change. Transmit and receive messages via telephone or the PMS system, and respond to guest requests timely. Resolve guest complaints, elevate to supervisor if necessary, and secure valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities, balance accounts, and conduct audits. Monitor guest satisfaction scores and work toward increasing departmental and overall satisfaction. Follow sustainability guidelines for the EarthView program and practice safe work habits per OSHA standards. Assist in the breakfast area or handle luggage during peak periods. Schedule varies and may include holidays, weekends, and alternate shifts.