Guest Service Agent HGI
$33,280–$33,280 year
On-siteVirginia Beach, Virginia, United States
Job Summary
Guest Service Agent at Shamin Hotels responsible for checking guests in and out, handling in-person and online reservations, informing guests about local activities, collecting payments, assigning rooms and issuing keys, and assisting with inquiries. The role includes transacting room charges, posting ancillary charges, and cross-selling hotel services, while ensuring adherence to credit policies and coordination with front office and other departments. Requires strong guest-service orientation, time management, attention to detail, and reliable transportation; high school diploma or GED or equivalent experience preferred, with prior front desk experience preferred.
Required Qualifications
- High school diploma or GED certification or an equivalent combination of education and experience.
- Proven experience as a front desk agent preferred.
- Prioritization and time management skills required.
- Working quickly without compromising quality.
- Attention to Detail skills required.
- Reliable mode of transportation required.
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